Services
Software-as-a-Service (SaaS)
Our commitment to Software as a Service (SaaS) means that you eliminate the cost and time required to implement and maintain software on your own equipment. We are your single point of contact and responsibility for all functional and operational aspects of your eBid eXchange installation. In addition to consultation with our business experts during implementation, our SaaS delivery model ensures that you have access to all of the necessary resources to ensure success.
Training via online or onsite sessions
Most of our clients take advantage of the cost and scheduling convenience of online training. Your staff can be assembled in a training facility or participate from remote locations. As part of our commitment to ensuring client satisfaction, we will do as many online training sessions as necessary to ensure you are ready to take advantage of all of the features of your eBid eXchange website. We are available for customized, onsite training if required.
We are very happy with having eBid Systems host the solution. No significant downtime, support has been quick and helpful, and it is good for us to have one less piece of software. 
Ron Fincher
Materials Manager
Clark Public Utilities
Technical support via email and telephone
Online help along with distributed user manual and guides provide easily accessible information to both internal users and vendors on how to use eBid eXchange. If you need us, we are available via the Contact Us form on your website or by toll-free telephone during business hours. After hours email and telephone technical support requests are automatically routed to our on-duty support staff, day or night, weekday or weekend.
Routine updates, enhancements, and feature additions
The capabilities and features of eBid eXchange reflect the collective wisdom of our clients. We routinely survey our clients to identify ways to improve and enhance the application. eBid eXchange subscribers automatically take advantage of new system enhancements that are deployed every few weeks.
Reliable hosting services
We have been hosting procurement systems 24/7 for our clients since 2000. With nearly 10 years of non-stop service delivery, you can be confident that you are dealing with a company that was at the forefront of Software-as-a-Service delivery. Our hosting infrastructure and software environment is built on the following foundations:
- Servers running Windows 2008 and SQL Server 2008
- ASP.NET software
- Automated backup and restore
- Dedicated firewall, instrusion detection, and virus scanning
- Continuous 3rd party monitoring to verify our 99.9% availability commitment
- Co-location in a world-class data center
You can be confident that eBid eXchange is available when you need it.
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