Customer Case Study | Public Sector

About Hamilton County Tennessee

Hamilton County Tennessee, named after Alexander Hamilton, encompasses the Chattanooga metropolitan area. Population of the county is approximately 310,000.

Challenge

Hamilton County had been using an unreliable online system that often resulted in capturing only partial information about registering vendors. In addition, the County needed a system that would allow them to manage bid announcement, award information and do online bidding. The desired system also needed to be free to vendors to encourage their participation in an online vendor community.

"For us, when searching for a new solution, there was a strong match between what we needed and the services and features eBid Systems offered. We look at it like playing golf: To do it right you need the right clubs to get the job done. We look at eBid eXchange as a club in our bag."

Ken Blankenship
Purchasing Director

Solution

Since implementing eBid eXchange, there has been both a positive response from in-house users and a 99% positive response from their vendors. eBid eXchange has also replaced their process of mailing hard copies of bid documents and sending addenda by certified mail. The log of email deliveries in eBid eXchange now eliminates the need for certified mailings. Overall, their use of eBid eXchange reduces the turnaround time and the direct expense of managing public bids.

Key Benefits

Established a self-service vendor registration system
Eliminated City-financed hard copy bid document distribution
Replaced certified mail delivery of addenda with tracked email announcements